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Discover what makes our Mānuka different and meet the beekeepers we partner with directly to ensure it is ethically and sustainably sourced.
This Privacy Policy describes how Honestly Ltd, trading as Honestly Mānuka and Honestly Ltd (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from honestlymanuka.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).
By using the Site or Services, you agree to the practices described in this Privacy Policy. Please read it carefully.
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we do, we will update the “Last updated” date and post the new version on this page. Where required by law, we will notify you accordingly.
We collect information about you in several ways depending on how you interact with our Services:
This includes:
Contact information: Name, email, phone number, shipping and billing addresses.
Order details: Purchase history, payment confirmations.
Account data: Username, password, security questions (if applicable).
Shopping activity: Cart contents, saved items, loyalty points, reviews, referrals, and gift card usage.
Customer support: Any messages or attachments sent via our support channels.
Providing this data is optional, but certain features may not be available without it.
We automatically collect certain data via cookies and tracking technologies:
Device and browser type
IP address
Pages visited and actions taken
Date and time of access
Referring and exit URLs
We use this data to improve site functionality, analyse trends, and personalise your experience.
We may receive data from:
Vendors such as Shopify (our e-commerce provider)
Payment processors (to complete transactions)
Marketing and analytics partners
This data is subject to this Privacy Policy and any third-party policies linked to on their sites.
We use your personal data for the following purposes:
Fulfilling orders: Processing payments, shipping items, managing returns/exchanges.
Account management: Creating and maintaining user accounts.
Customer service: Responding to inquiries and resolving issues.
Marketing: Sending promotional emails, retargeting ads, personalising content.
Analytics: Understanding site performance and user behaviour.
Security: Detecting fraud, abuse, and unauthorised access.
Legal basis for processing (for EEA/UK users): We rely on your consent, our contractual obligations, legal compliance, and/or our legitimate interests in operating our business efficiently.
We use cookies and similar technologies to:
Remember your preferences
Power shopping cart and checkout
Analyse usage patterns
Serve targeted advertisements
You can control cookie preferences via your browser settings. Learn more in Shopify’s Cookie Policy.
We may share your information with:
| Category | Recipients |
|---|---|
| Service Providers | Shopify, shipping carriers, IT support, payment processors |
| Business & Marketing Partners | For advertising and analytics |
| Legal & Regulatory Bodies | Where required by law or to protect our rights |
| Affiliates | Within our corporate group for internal operations |
| In a Business Transfer | E.g., merger, acquisition, insolvency |
We never sell your personal information, and we do not share sensitive data without your consent.
Depending on your location, you may have the right to:
Access your data
Correct inaccurate data
Delete your personal information
Opt out of targeted advertising or data sharing
Withdraw consent
Port your data to another provider
Restrict certain uses of your data
Lodge a complaint with a data protection authority
To exercise your rights, contact us at info@honestlymanuka.com.
We will verify your identity before fulfilling any request. You may also designate an authorised agent to act on your behalf.
Our Services are not intended for individuals under 16. We do not knowingly collect or process personal information from minors. If you believe a child has provided us with their information, please contact us and we will delete it.
Your data may be transferred and processed outside your country, including in countries that may not provide equivalent data protection laws. For EU/UK residents, we use Standard Contractual Clauses or similar safeguards approved by regulators for such transfers.
We take reasonable measures to protect your personal information, but no method is 100% secure. Do not send sensitive information via unencrypted channels.
We retain your information only for as long as necessary to:
Provide the Services
Fulfill legal obligations
Enforce contracts or resolve disputes
Our Site may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before submitting data.
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:
