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Discover what makes our Mānuka different and meet the beekeepers we partner with directly to ensure it is ethically and sustainably sourced.
This website is operated by Honestly Ltd, trading as Honestly Mānuka and Honestly Ltd (“we”, “us”, “our”). By accessing or using our website, including purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including any additional terms and conditions and policies referenced or hyperlinked herein. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.
By using our website, you agree to comply with and be bound by these Terms. If you do not agree, you may not access the website or use any of our Services.
Our online store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products.
You must be at least the age of majority in your jurisdiction or have obtained parental/guardian consent to use this site.
You agree not to use our products or Services for any illegal or unauthorised purpose, and not to violate any laws in your jurisdiction, including but not limited to copyright or food safety regulations.
Any breach of these Terms will result in immediate termination of your Services.
We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (excluding credit card information) may be transferred unencrypted and may involve transmission over various networks. Credit card information is always encrypted during transfer.
You agree not to reproduce, copy, sell, or exploit any part of the Service without our express written permission.
We are not responsible if the information on our website is inaccurate, incomplete, or not current. The content on this site is provided for general information and should not be solely relied upon without consulting other sources.
We reserve the right to update content at any time, though we are not obligated to do so.
Product prices and availability are subject to change without notice.
We may modify or discontinue the Service at any time, and are not liable for any impact these changes may have.
Our honey and related products may be sold in limited quantities and are subject to our Refund Policy. We strive to represent our products as accurately as possible, but cannot guarantee colour or image accuracy on all devices.
We reserve the right to:
Limit product sales to any person or region.
Discontinue any product at any time.
Refuse or cancel orders that appear to be placed by resellers or distributors.
Our honey products are compliant with UK and applicable international food labelling laws, but it is your responsibility to check local regulations for import or use.
We reserve the right to cancel or limit any order. If changes are made to your order, we will attempt to notify you via the provided contact information.
You agree to provide accurate and current billing and account information and promptly update your details to ensure transaction completion.
Please see our Refund Policy for more details.
We may provide access to third-party tools “as is” and without warranties. Use of these tools is at your own risk, and you should review the third party's terms and conditions before use.
Links to third-party websites may appear on our site. We are not responsible for the content, accuracy, or practices of any third-party site or service. Use them at your own discretion.
If you send us feedback, ideas, or other content, you grant us unrestricted rights to use, edit, and publish them.
You agree not to post anything unlawful, abusive, defamatory, or infringing. We are not obligated to monitor or remove user content but reserve the right to do so.
Your personal information is governed by our Privacy Policy.
Occasionally, there may be information on our site that contains errors or inaccuracies. We reserve the right to correct any such information and to cancel orders if necessary.
You may not use the site or its content:
For unlawful purposes
To violate laws or regulations
To infringe intellectual property
To harass, abuse, or discriminate
To upload malware
To spam or phish
To interfere with the Service or related networks
Violations may result in termination of access.
We do not guarantee that your use of the Service will be uninterrupted or error-free. The Service and all products are provided “as is” and “as available” without warranties of any kind.
We are not liable for any direct, indirect, or consequential loss or damage arising from your use of the Service or products, including loss of profits, data, or business.
Some jurisdictions do not allow limitations of liability; in such cases, our liability is limited to the maximum extent permitted by law.
You agree to indemnify and hold Honestly Ltd, trading as Honestly Mānuka and Honestly Ltd, our affiliates, and employees harmless from any claim or demand arising from your breach of these Terms or violation of law.
If any part of these Terms is found to be unlawful or unenforceable, that part will be severed without affecting the enforceability of the remainder.
These Terms remain effective unless terminated by you or us. We may terminate or suspend access at any time for breach of these Terms. You remain liable for any amounts due up to the date of termination.
These Terms, along with any linked policies, constitute the full agreement between you and us and supersede prior agreements or communications.
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
We may update these Terms at any time. It is your responsibility to check this page periodically. Continued use of the site constitutes acceptance of any changes.
For questions regarding these Terms of Service:
